International Shipment Information
Orders shipped outside the US and Canada must be approved and validated by our service department before processing, and are subject to our international return policy, posted below.If you would like to order an item to be shipped outside of the US and Canada, contact us here for approval. Be sure to include in the message field the exact items you would like to order and the postal code to which you would like your order shipped. We can typically respond within 1 business day with shipping options and pricing.
Please note that due to distribution agreements with some of our suppliers, some items may not be shipped outside of the United States.
INTERNATIONAL RETURN POLICY
All items shipped outside of the United States and Canada are considered a Final Sale and cannot be returned. In the event of a defective or misrepresented item, if the return is approved the buyer is responsible for all shipping charges to return the item and ship a replacement item or exchange if desired. Original shipping charges and subsequent return and exchange shipping charges will not be refunded or covered in any instance. Note: sizing, comfort, fit, and material variance issues are not considered a defect. If you believe the item you ordered is defective or misrepresented contact customer service for approval before sending it back. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.
Shipping Methods and Delivery Times
For orders shipped outside the United States, the billing and shipping address must be the same. Shipping will be initiated via the United States Postal Service, but may be transferred to a postal service or courier in your region. Please use a valid street address, as we cannot ship to PO or APO boxes. International orders may take up to 3 business days to ship, as additional verification and processing is often necessary. USPS states that most shipments are delivered within 6-10 business days. However, some shipments may take up to 3 weeks to arrive. Please allow time for your package to clear customs. Processing time through border control and customs is outside of our control, and delays may occur.
Customs, Duties, Taxes, and Other Fees
Please note that shipping charges do not include taxes or duty. The customer is solely responsible for any customs, duties, foreign taxes or other fees that his/her country may impose to take delivery of his/her order. In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable "merchandise." Declaring less than the true value is both a violation of United States law and the laws of most other countries. In addition, we could lose the right to export to your country should it ever be discovered that we were misrepresenting the value. Because we are a retailer, we are prohibited by law from marking your order as "gift," even if the order is intended as a gift by its recipient. Contact your local customs office for details about these charges.